LEGAL REFERENCE

How m99 Protects Your Account and Payment Information

We built m99 around your privacy. Every deposit through JazzCash, Easypaisa, SadaPay or Raast is encrypted end-to-end. Your account details stay secure on our servers, and we never...

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m99 How m99 Protects Your Account and Payment Information

What Information We Collect and Why

When you open an account with m99, we collect your name, contact details, and payment information to verify your identity and process withdrawals. We also track your gameplay activity and device information to detect fraud and keep your account safe. Your payment method—whether JazzCash, Easypaisa, SadaPay or Raast—is stored securely and used only for deposits and withdrawals you initiate. We do not

sell your data to advertisers or marketing firms. In supported regions where local law permits, we may share anonymized gameplay data with our game studios to improve performance and fairness. You can request a full copy of your personal data at any time through our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact Us About Your Data

Email Support Send privacy requests to our data team at...
Account Settings Update your personal information, communication preferences, and data-sharing...
Data Deletion Request account closure and data removal through our...
SECURITY STANDARDS

How We Keep Your Information Safe

SSL Encryption

All data transmitted between your device and m99 servers uses 256-bit SSL encryption, the same standard used by banks and payment processors.

Payment Verification

Deposits and withdrawals are verified through your JazzCash, Easypaisa, SadaPay or Raast account. We never store your payment credentials on our servers.

Fraud Detection

Our system monitors account activity for unusual login patterns, rapid withdrawals, and suspicious transactions. You'll receive alerts for any changes to your account.

Staff Access Controls

Only authorized support staff can access your account data, and only when you request help. All access is logged and audited monthly.

Regular Audits

We conduct quarterly security reviews of our systems and third-party integrations to identify and fix vulnerabilities before they affect your data.

Incident Response

If a breach occurs, we notify affected users within 24 hours and provide guidance on securing your account. We maintain cyber insurance for data protection.

How Our Privacy Approach Compares

Data Sharing
We share your data only with payment processors and game studios you interact with. No third-party marketing or data brokers.
Retention Period
Account data is kept for 3 years after closure. Transaction records are retained for 7 years per Pakistani financial compliance rules.
User Rights
You can request, update, or delete your personal information at any time. We process requests within 10 business days.
Cookie Policy
We use cookies only for session management and fraud prevention. No tracking cookies for behavioural advertising are deployed on m99.
Third-Party Links
Our site may link to external payment processors and game studios. We are not responsible for their privacy practices.
Policy Updates
Changes to this policy are posted 30 days in advance. Continued use of m99 after the update date means you accept the new terms.
Dispute Resolution
Privacy disputes are handled through our support team first. Unresolved issues can be escalated to Pakistani consumer protection authorities.
ACCOUNT SAFEGUARDS

What Defines Our Privacy Framework

Two-Factor Authentication Enable 2FA on your account to require a second verification...
Session Timeout Your session automatically ends after 30 minutes of inactivity. Log...
Payment Confirmation Every withdrawal request requires confirmation through your registered JazzCash, Easypaisa...
Login Alerts You receive an email notification each time your account is...
Password Security Passwords are hashed using industry-standard algorithms. We never store or...
Data Portability Request a copy of all your personal data in machine-readable...

Privacy Policy Questions Answered

We retain your account data for 3 years after closure to comply with fraud prevention and dispute resolution requirements. Transaction records are kept for 7 years per Pakistani financial regulations. You can request earlier deletion, though some records may be retained for legal compliance.

Yes. Email [email protected] with your account details and we'll send you a complete data export within 10 business days. The file includes your profile, payment history, gameplay logs, and any notes from support interactions. You can download it directly from your account settings.

No. We never sell your personal data to third parties. We share information only with payment processors (JazzCash, Easypaisa, SadaPay, Raast) to process your transactions, and with game studios to improve game performance. You control what data is shared through your privacy settings.

We notify all affected users within 24 hours via email and SMS. We provide guidance on securing your account, offer free credit monitoring if applicable, and work with Pakistani authorities to investigate. We maintain cyber insurance to cover costs related to data protection incidents.

We use cookies only for session management, fraud detection, and remembering your login preferences. We do not use tracking cookies for behavioural advertising or sell browsing data to third parties. You can disable non-essential cookies in your browser settings without affecting core account functionality.

Yes. Submit a deletion request through our support portal or email [email protected]. We close your account immediately and delete personal data within 30 days, except transaction records required by law. Your username becomes available for reuse after 90 days.

No. Your JazzCash, Easypaisa, SadaPay or Raast credentials are never stored on our servers. We use tokenization—a secure reference code—to process future transactions without retaining your actual payment details. Only your account balance and transaction history are kept.